To determine which add-in is
preventing Outlook from closing, follow these steps:
1.
On the Tools
menu, click Options,
and then click the Other
tab.
2.
Click Advanced
Options, and then click COM
Add-ins.
3.
If COM add-ins are listed, note them, and then click to clear the
check box that is next to one add-in. Click OK.
If no COM add-ins are listed, go to step 6.
If no COM add-ins are listed, go to step 6.
4.
Exit Outlook, restart it, and then exit it again. Then verify
whether the application closes correctly. To do this, examine the notification
area to see whether the Outlook icon stays there for a long time.
Alternatively, look in Task Manager for instances of Outlook.exe after the
Outlook window closes.
Note In Task Manager, Outlook.exe is found in the list on the Processes tab.
Note In Task Manager, Outlook.exe is found in the list on the Processes tab.
5.
Repeat steps 3 and 4 to continue disabling COM add-ins until
Outlook closes correctly.
6.
If no COM add-ins are listed, click Cancel to close the COM Add-ins window.
7.
Click Add-in
Manager on the Advanced
Options window.
8.
Verify that only the default add-ins that are listed in the More
Information section are in the list. If non-default add-ins are present, note
them, and then click to clear the check box next to each non-default add-in.
This action disables the add-in.
Note If there are several non-default add-ins in Add-in Manager, disable them all at the same time.
Note If there are several non-default add-ins in Add-in Manager, disable them all at the same time.
9.
Exit Outlook, restart it, and then exit it again. Then verify
whether the application closes correctly. To do this, examine the notification
area to see whether the Outlook icon stays there for a long time. Alternatively,
look in Task Manager for instances of Outlook.exe after the Outlook window
closes.
Note In Task Manager, Outlook.exe is found in the list on the Processes tab.
Note In Task Manager, Outlook.exe is found in the list on the Processes tab.
10.
After all add-ins have been disabled, and after Outlook is
restarted and closes correctly, enable each non-default add-in one at a time.
To do this, exit Outlook, restart Outlook, enable an add-in, and then exit
Outlook again.
This procedure may help identify which add-in is not working correctly with Outlook. After you identify the add-in, contact the add-in's manufacturer. A fix for the problem may already be available. Alternatively, the manufacturer may be able to build a fix.
This procedure may help identify which add-in is not working correctly with Outlook. After you identify the add-in, contact the add-in's manufacturer. A fix for the problem may already be available. Alternatively, the manufacturer may be able to build a fix.
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